Modern Tech Supply

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Returns and Replacements

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It takes two flints to make a fire

Your Satisfaction is Our Priority

At Modern Tech Supply, we strive to ensure that you are completely satisfied with your purchase. If you need to return or replace an item, we have a straightforward and hassle-free process designed to make it as easy as possible for you.

Return Policy

Return Eligibility
  • Timeframe:You may return most items within 30 days from the date of delivery.
  • Condition:Items must be unused, in their original packaging, and with all tags and labels attached.
  • Exclusions:Certain products, such as custom or personalized items, may not be eligible for return. Please check the product description for specific return information.
2. How to Initiate a Return
  • Contact Us:Reach out to our customer service team at [Your Contact Email] or [Your Contact Phone Number] to request a return authorization.
  • Return Instructions:We will provide you with a return shipping label and instructions on how to send the item back to us.
  • Shipping Costs:Return shipping costs are typically covered by the customer unless the return is due to a mistake on our part (e.g., defective or incorrect items).
3. Refund Process
  • Processing Time:Once we receive your returned item, please allow 5-7 business days for us to process your refund.
  • Refund Method:Refunds will be issued to the original payment method used for the purchase. You will receive a confirmation email once your refund has been processed.

Replacement Policy

1. Replacement Eligibility
  • Timeframe:You may request a replacement for eligible items within 30 days of delivery.
  • Condition:Items must be in their original packaging and condition. Replacement requests for damaged or defective items are subject to review.
2. How to Request a Replacement
  • Contact Us:Contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] to request a replacement.
  • Replacement Instructions:Provide details about the issue with your item, and we will arrange for a replacement to be sent to you at no additional cost.
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3. Replacement Processing Time
  • Shipping Time:Replacements will be shipped as soon as possible once the return is processed. You will receive a tracking number to monitor your replacement shipment.

Additional Information

1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with a description of the issue and photos of the damaged item. We will arrange for a return and send a replacement or issue a refund based on your preference.

 

2. Contact Us

For any questions or concerns regarding returns and replacements, please reach out to our customer service team:

3. Policy Updates

Modern Tech Supply reserves the right to update or modify our return and replacement policies at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically.